Effective communication is an essential business skill. This course will enable you to be more an effective communicator, by learning to plan, structure your message and deal with a variety of colleagues.

Course Content

• Understanding how relationships affect the way in which they communicate and vice versa
• Tools to deliver messages to maximise the chances of being heard
• Increased self-awareness of what works and doesn’t work when communicating with others
• Tools to structure communication in a brain-friendly way
• Learn what makes emails more effective
• Understanding different communication styles and how to appeal to them
• Strategies to communicate effectively with tricky people 
  

Course Activities

Work through various practical scenarios to give you the opportunity to practise your new communication skills.