Customer Service Qualifications
Customer Service Apprenticeships are designed to meet employer demand for high-quality customer service skills across a broad range of industries. These transferable skills are essential in many roles and sectors, making the qualifications highly versatile and valuable.
The programme covers key areas such as effective communication in customer service environments, delivering service in line with best practices, and understanding the principles and regulations that support continuous service improvement.
These Apprenticeships are ideal for individuals whose roles focus on customer service, such as Customer Service Trainees, Assistants, or Representatives/Agents.
Diploma in Customer Service SCQF Level 5
This nationally recognised qualification confirms that learners have the essential skills, knowledge, and abilities to perform effectively in a customer service role. It is ideally suited for school leavers or those new to the field.
Assessment takes place primarily in the workplace, minimising time away from the job. Where appropriate, assessments may also be conducted in a realistic working environment through simulation.
The qualification must be delivered in a workplace setting and typically takes 12 months to complete. Employers will benefit from improved employee proficiency and job performance.
Diploma in Customer Service SCQF Level 6
This Diploma focuses on delivering customer-centric service while enhancing meta-skills and personal effectiveness. It is designed for individuals with some experience in customer service who are beginning to take on additional responsibilities.
Customer service plays a vital role across all industries, including hospitality, retail, travel, beauty, sports, local authorities, and the voluntary sector, making these skills highly transferable and in demand.
The qualification is typically completed over 12 months.
