Conflict Management

There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This session will focus on bringing about an end to participant's conflict situations quickly, provide you with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.

 

Course Content

  • What is conflict? - Helping participants to understand and appreciate how conflict occurs, whilst reviewing their own experiences.
  • How to spot conflict - Looking at the tell-tale signs and the more predictable behaviours inherent with conflict
  • Why conflict can be difficult to resolve - A look at the behavioural aspect of conflict. How our desires drive our behaviour and what this means
  • Positions and Interests - A further exploration of how people focus on positions when working on interests can produce better results 
  • The stages of conflict - Plotting the typical path that a conflict follows and relating this to participant's own experience
  • The five methods of managing conflict - Exploring the methods individuals use to manage conflict
  • Resolving conflicts you are involved in: Skills required - Identifying and discussing the key skills
  • Conflict resolution model - Following a set method of resolution.
  • Personal conflict situation - Applying skills to a personal situation
  • Negative responses - Coping with typical responses
  • Resolving conflict between others - How to manage the process of helping others resolve conflicts without becoming embroiled

 

What our clients are saying...

"I have learnt how to diffuse conflict situations at work and that also avoiding conflict does not resolve it. Really interactive and engaging course. The trainer kept our interest all day and related back to our workplace."

 

"Everything was made easy to understand. The trainer was knowledgeable and funny, humour always helps to keep you focused!"

 

"I liked how the course was interactive and had a great time. I felt the trainer really understood our needs as an organisation."

 

"The interactive exercises make the course interesting and engaging. Really good advice that I will definitely put into practice."