Client management is vital to the success of any organisation. In business it is no longer sufficient to provide the best product or service to ensure success, it is necessary to couple quality with 'excellence of service'. Quality client management is the foundation upon which an organisation's success is built.

Course Content

• Creating a positive first impression and maintaining a positive attitude
• Communication techniques, listening skills and effective questioning
• Defining client management and service qualities
• The chain of service and how you rate yourself
• Knowing your product and identifying requirements
• Different types of clients and dealing with difficult situations