If you are responsible for writing letters and emails for internal or external customers, this course will enhance your proficiency. It will provide you with the tools to write in an appropriate style for business writing. You will learn techniques and structures to write convincingly and credibly. You will consider the purpose of the communication and needs of your reader to tailor your writing to their needs.

Course Content

• Plan your communication: ask why, who, where, when, how?
• Define the aims of the letter/email and the structure
• Style and tone of your communication
• Top tips for emails
• Effective grammar and punctuation
• Proof reading skills and common spelling mistakes
  
  

Course Activities

Interactive activities and exercises reinforce the learning. Participants will work individually and in teams to gain practical experience.