This one day course will focus on interview skills in the morning session and telephone skills in the afternoon session. Going for an interview is a daunting prospect, this session will build confidence and give plenty of useful hints and tips . The telephone is recognised as an essential part of office life. Customers who are handled well will notice the good service, bring more business and hopefully build a long-term relationship with your organisation. Creating a poor first impression can have irreparable damage. 

This course encourages the delegate to grow in confidence and reinforces the necessary skills required to create that lasting impression.

Course Content

• Format of selection interviews
• Creating a positive first impression
• Communication techniques
• Types of questions
• How to ensure you sell yourself
• Telephone skills/etiquette
• The use voice and speech
• Practising good telephone techniques
  

Course Activities

Interactive activities and exercises reinforce the learning. Participants work individually and in teams to gain experience in putting their skills into operation.