This workshop is a highly focused event, aimed at individuals who may have to have a difficult conversation as part of their management role. This is not a generic communication skills workshop. The workshop will be split into 2 half day sessions: the morning will cover the content and the afternoon will be scenario based.

Overview of Topics

• Poor Performance
• tackle areas of performance concerns
• capability procedures
• performance action plans and record keeping
• Sickness Absence
• Understand the correct procedures to follow
• Short term v long term sickness absence
• Return to work interviews
• Brief discussion on Disability Discrimination
• Change
• Brief overview of change curve and emotions involved
• Action plan to implement change within your area
  

Course Content

• Morning session
• Overview of the topics
• Brief overview of questioning, listening and nonverbal communication
• Key steps in having a difficult conversation
• Opening, Middle and End of a conversation
• What records need to be kept
• Clarify the real difficulties for them in having these conversations
• Ensuring that participants understand why people may react differently at different times
  
• Afternoon session
  
• Practical process to prepare, carry out and follow up on difficult conversations
• Examples of questions to ask when dealing with a sickness issue
• Practice in a low risk environment